Home > Amazon.com, bad customer service, Persecution of Reformed Christians > Amazon.com Uses Possibilities “Policy” In Place of Tech Support

Amazon.com Uses Possibilities “Policy” In Place of Tech Support

Do I have anything good to say about Amazon? Yes: they are good with refunds and discounts on items that turn out to be bad or not as described. Now the very bad about Amazon itself:

Yesterday or some hours before that, I had hundreds of items blanked from my wish list and hundreds of items saved in my saved for later purchase section. On top of that Hellish discovery, I found out my seller account was gone and so was my extensive order history. This horrifying glitch happened after I changed my log-in email and then later went to the final purchase screen. When I clicked to remove an item I decided instead to go back to my cart and remove it since if I didn’t the item would instead disappear and not show up in my saved items list. Ironically not only was everything blanked in my saved items list, but as I said, my entire account virtually blanked. I also complained that my other email was still usable, and was a security problem. I got no response after 24 hours, and so sent them three or four more emails hoping someone would reply to at least one. Instead of getting a decent reply, I got these incredibly stupid, insultingly stupid, time-wasting, infuriatingly stupid answers from two separate customer service persons:

From: cust.service03@amazon.com

Sent: 2/5/2010 6:23 P.M.

Hello,

I’m sorry to hear about the trouble you had accessing your account (cart, Saved for later items and Wish List). After some investigation, I think I’ve identified the problem. You have 2 Amazon.com accounts with the same e-mail address and different passwords.

This can happen if you visit Amazon.com and mistakenly indicate that you are a new customer when you sign in–a new account with the same e-mail address and different password will be created.

Here are the details for the accounts you currently have listed under your e-mail address:

Account #1:

Name on account: [Hidden]

Last order placed: #[Hidden]

Account #2:

Name on account: [Hidden]

Last order placed: #[Hidden]

If you’re signed into one account, you won’t be able to do anything in the other account–including viewing or changing orders, accessing any gift card funds, etc.

I want to be sure the correct account’s password is changed so you can access your account. Please write back to us with this information so we can reset the password for you:

1. The last four digits and expiration date of a credit card on your account.

2. A billing address on your account.

3. An item from a recent order that was placed on the account you want to access (so we can identify the right account).

4. What you would like your new password to be (we can’t see your current password and you have to select one you don’t currently use on Amazon).

For tips on choosing a password, see our Help pages here:

http://www.amazon.com/gp/help/customer/display.html?nodeId=468538&#pass

Please visit the following link to provide the information we

requested:

http://www.amazon.com/rsvp-mi?c=%5Bhidden%5D

Secondly, I’m sorry to hear that, you were receiving an error message first time when you try to send us an e-mail.

I wasn’t able to reproduce the problem you had, so if you still receive an error message I’d suggest you give us a call. You can reach us via the “Contact Us” button on the right side of any Help page:

http://www.amazon.com/help

For your reference, here are our customer service phone numbers:

— U.S. and Canada: 1-866-216-1072

— International: 1-206-266-2992

We’re available 24 hours a day, 7 days a week.

We look forward to hearing from you soon.

It is our absolute commitment to provide you the best possible customer service. Should you need any further assistance with this issue, please click the link below to tell us when and where to get in touch with you, and a dedicated customer service representative will contact you by phone to provide resolution.

http://www.amazon.com/rsvp-n?c=%5BHidden%5D

If your query is resolved to your satisfaction, please click here:

http://www.amazon.com/rsvp-y?c=%5BHidden%5D

Best regards,

Kishore S.

Amazon.com

We’re Building Earth’s Most Customer-Centric Company

Second sickengly stupid, time-wasting reply:

From: cust.service03@amazon.com

Sent: 2/5/2010 9:53 P.M.

Greetings from Amazon.com.

I’m sorry to hear that items disappeared from your Shopping Cart and Wish List.

Items sometimes go out of stock, and when this happens we automatically remove them from the “To Buy Now” section of your Shopping Cart, as we wouldn’t be able to fulfill an order.

Items that are no longer available from Amazon.com but are available from third-party sellers on our website are moved to the “Saved Items–To Buy Later” section of your Shopping Cart.

Also, if an item on your Wish List has been discontinued, it will remain on the wish list but may be labeled simply “This title is no longer available.”

However, in your case it seems that this might have happened due to some error on our website. I apologize for this inconvenience.

Please be aware that your Wish List defaults to display unpurchased items, so if an item isn’t appearing on your list it may be that someone has purchased it for you. To display your purchased items, select “Purchased” under “Show Me” at the top of your Wish List, and then click “Go!”

I realize how frustrating this experience must be for you, and I do sympathize. However, in order to be fair to all of our customers, we can’t reserve inventory until we receive an order–so placing an item in your Shopping Cart does not reserve a copy.

We appreciate your business and hope to see you again soon at Amazon.com.

Did I solve your problem?

If yes, please click here:

http://www.amazon.com/rsvp-y?c=%5Bhidden%5D

If no, please click here:

http://www.amazon.com/rsvp-n?c=%5Bhidden%5D

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Vijayalakshmi A.

Amazon.com

We’re Building Earth’s Most Customer-Centric Company

Update 2/6/2010 7:06 P.M.
Amazon gives me another time-waster, and after seeing this journal entry, AGAIN!:

From: cust.service03@amazon.com

Received: 11:22 .AM.

“Hello,

I’ve reviewed our previous correspondence and your accounts.

I sympathize with your frustration. However, please understand that the information provided in our last message correctly represents our policy at this time.”

POLICY? HOW ABOUT A LOGICAL ANSWER NOT A CUT AND PASTE ANSWER?!

“You have 2 Amazon.com accounts with the same e-mail address and different passwords.”

ONCE AGAIN FOR THE 7TH TRILLIONTH TIME: I SAID I CHANGED MY EMAIL ON ONE ACCOUNT, THERE SHOULD NOT BE TWO ACCOUNTS IN THE FIRST PLACE! WHY DOESN’T YOUR STUPID SELF THINK: “I WONDER WHY HE HAS TWO ACCOUNTS, UH UH, DIDN’T HE TELL US 6,000,000 TIMES THAT HE MERELY CHANGED HIS LOG IN INFO?” SECOND YOU MORON I’M ONLY LOGGED INTO ONE ACCOUNT AT A TIME, NOT TWO, AND HOW YOU MASSIVE IDIOT IS THAT EXPLAIN HOW 100’S OF ITEMS ARE MISSING FROM MY PREVIOUS WISHLIST YOU IDIOT? HOW DOES THAT EXPLAIN HOW HUNDREDS, ABOUT ALL, ARE MISSING FROM MY SAVED FOR LATER LIST? AND ARE YOU SUCH A MASSIVE MORON THAT YOU THINK THAT THAT WAS THE ORIGINAL WISHLIST AND ORIGINAL ITEMS I HAD IN MY COURT? HOW STUPID ARE YOU? MORON HOW ABOUT THIS, CAN THIS THOUGHT OCCUR IN YOUR PEA BRAIN: MAYBE HE JUST MADE THAT WISHLIST SINCE HE SAID HIS OTHERS WERE DELETED, MAYBE THOSE ITEMS HE PUT IN HIS CART ARE RECENT. EVEN IF THOSE WERE LEFT OVER ITEMS YOU IDIOT, HOW THE HELL IS ABOUT 5 ITEMS = TO HUNDREDS?

“I’ve checked your shopping cart and confirm that all the items are available on your cart.”

FOR THE FIVE TRILLIONTH TIME: 5 ITEMS DO NOT = HUNDREDS OF MISSING ITEMS, CAN YOU COMPREHEND THAT 5 DOES NOT EQUAL 100 OR MORE? THOSE ARE TWO DIFFERENT NUMBERS YOU IDIOT. AND WHICH CART ARE YOU REFERRING TO STUPID? I THOUGHT HAVING TWO ACCOUNTS MAGICALLY MADE LOGICAL THINKING IMPOSSIBLE, YET NOW YOU REFER TO ONE CART AS IF THAT’S THE ONLY ONE THAT MATTERS?

“All the other information including orders history and wish-list is available on your account.”

IF THAT WAS THE CASE IDIOT WHY AM I WRITING YOU? SO JUST BECAUSE YOU SAID SO, MAKES YOU RIGHT? MORON HOW ABOUT GETTING A SOFTWARE SPECIALIST TO CHECK INTO WHAT I SAID INSTEAD OF ASSUMING? HOW ABOUT NOT BEING A NARCISSIST AND ASSUMING THAT YOU’RE RIGHT JUST CUZ UR STUPID SELF FEELS SO? IF A CUSTOMER COMES TO YOU AND REPORTS TO YOU THAT SOMETHING THEY BOUGHT FROM YOU IS DEFECTIVE, IS THE PROPER RESPONSE: “IT’S NOT DEFECTIVE YOU JUST DON’T KNOW HOW TO USE IT, CUZ THAT’S WHAT PERSONALLY FEEL”, OR TO CHECK THE SOFTWARE YOU IDIOT? DUH? WHY DO YOU LACK COMMON SENSE STUPID? WHY ARE YOU WASTING MY TIME IF YOU DON’T HAVE COMMON SENSE?

“If you’re signed into one account, you won’t be able to do anything in the other account–“

WHO SAID THAT I DIDN’T HAVE COMMON SENSE? THAT’S YOU! NOT ME! I NEVER SAID MORON THAT I WAS CONFUSED ABOUT WHICH ACCOUNT I WAS IN, AND ONCE AGAIN FOR THE 5,000,000,000 TIME: NEITHER ACCOUNT HAS THE ORIGINAL HUNDREDS OF ITEMS IN IT.

“including viewing orders history, wish-list, and shopping cart items.”

JUST BECAUSE YOU DON’T SEE THE ITEMS I’M TALKING ABOUT OR THE ORDER HISTORY DOESN’T MEAN I NEVER MADE THE ORDERS YOU IDIOT. HERE’S A CLUE STUPID: IF I TOLD YOU I HAD REVIEWS, THEN SHOULDN’T IT OCCUR TO YOU TO SEE IF YOUR SYSTEM SAYS I PURCHASED ANY, AND THEN TO GO SEE IF THEY ARE IN MY HISTORY? ON TOP OF THAT IDIOT, I SAID I CANNOT EDIT MY OWN REVIEWS, THAT MEANS MASSIVE MORON, WITH EITHER ACCOUNT.

SO YOU SEE, I HOPE YOU CAN FINALLY SEE IDIOT, YOU ARE THE MORON, YOU ARE THE ONE WHO LACKS COMMON SENSE, YOU ARE THE SEVERE IDIOT, NOT ME LIKE YOU ARE PRETENDING. AND BY THE WAY, I CONSIDER THIS REPEATED HINDRANCE, THIS REPEATED ACTING LIKE I DON’T KNOW HOW TO PUT FOOD IN MY MOUTH, HARASSMENT, ONGOING HARASSMENT.

“If you can’t remember the password for this account, we can reset it for you.”

IF YOU JUST TOLD ME I CAN’T SEE ANYTHING, THAT I’M MAGICALLY BLIND BECAUSE I’M LOGGED INTO ONE ACCOUNT OR THE OTHER, THAN WHY ARE YOU NOW IMPLYING THE PROBLEM MIGHT BE I CAN’T GET INTO EITHER ACCOUNT? CLEARLY YOU MORON I’VE BEEN INTO BOTH ACCOUNTS IF YOU TOLD ME I HAVE AN ORDER HISTORY FOR BOTH, AND IT’S RECENT ISN’T IT STUPID? SO WHY NOW MORON ARE YOU TELLING ME IN CONTRADICTION TO THAT, THAT IT’S BECAUSE I’VE NOW FORGOTTEN THE PASSWORD

“Just go to our Help pages and click the “Contact Us” button on the right side of any page; then choose the “Phone” tab””

CAN YOU STOP WASTING MY TIME WITH USELESS INFORMATION AND INSTEAD DO WHAT I SAID:

    CONTACT YOUR SOFTWARE SUPPORT?

I DON’T WANT TO CONTINUE TO BE CONTACTED BY THE RETARDED SHRUG OFF PATROL, YOU ARE TOO STUPID TO UNDERSTAND THINGS LIKE FIVE NOT BEING EQUAL TO ONE HUNDRED. SINCE YOU ARE INCOMPETENT WHEN IT COMES TO BEING ABLE TO DISTINGUISH BETWEEN SMALL AND LARGE NUMBERS, CAN YOU CONTACT YOUR PROGRAMMERS ALREADY, OR DID AMAZON FIRE THEM? THEY SHOULD HAVE FIRED YOU.

CONCLUSION: STOP CONTRADICTING WHAT I SAID YOU IDIOTS AND GO GET SOMEONE MORE INTELLIGENT THEN YOU TO LOOK INTO WHAT I’VE SAID.

FURTHER: WHY DID YOU SAY “POLICY” SINGULAR, WHEN I RECEIVED TWO DIFFERENT EMAILS FROM YOU WITH DIFFERENT ANSWERS AS YOU SUPPOSEDLY READ IN THIS JOURNAL ENTRY? THE EMAILS ARE NOT MATCHING, SO WHAT DO YOU MEAN “POLICY” SINGULAR? YOU GAVE ME CONTRADICTORY RANTS YOU JERK, EVEN THIS REPLY HERE IS CONTRADICTORY. PERHAPS YOU SHOULD TAKE THE HINT AND BECOME A CHRISTIAN NOW AS IT IS CLEAR THAT YOUR ABILITY TO UNDERSTAND CERTAIN BASIC THINGS THAT EVEN KIDS CAN UNDERSTAND DOESN’T EXIST.

HARASSING ME OR NOT, YOU’RE AN IDIOT AND TALKING TO YOU AND THE REST OF YOUR COWORKERS IS LIKE TALKING TO IDIOTIC MENTALLY DEFECTIVE PARROTS.Do I have anything good to say about Amazon? Yes: they are good with refunds and discounts on items that turn out to be bad or not as described.

This is far from the first time I’ve had sick experiences dealing with Amazon’s employees. They have very rotten people working for them. One of them, apparently not able to tolerate my angry responses, deliberately blanked my cart, not the saved items thank God, but the items in my cart. So rather than helping me solve a problem, he or she took advantage of me giving them permission to access to my account and vandalized it.

And that’s not all: Amazon is staffed with anti-fundamentalist Christian bigots who have spent their time harassing me over my religion.

So how can people be this stupid? What a seriously disgusting company, as bad as Best Buy, Barnes and Noble. I’m going to make every effort to stop using Amazon if they don’t fix this right away or make up for this insulting waste of time.

Here’s a major mess-up by Amazon last year: Amazon calls mistake ’embarrassing and ham-fisted’

Here’s another from 9 years back (apparently haven’t learned their lesson in 10 years):

Amazon, despite denials, was warned about hack

By Thomas C Greene in Washington DC

Posted in Security, 7th March 2001 08:56 GMT

Exclusive A humiliating hack which resulted in four months of continuous credit-card data vulnerability for Amazon subsidiary Bibliofind, originally broken by the Wall Street Journal Tuesday, appears to involve fraud on more than one level.

Intruders downloaded the company’s customer records, including their credit card details, names and addresses, over a four-month period during which Bibliofind claims, incredibly, that it remained ignorant of any wrongdoing.

“We have no information at this time to suggest that customers’ credit cards have been misused,” company spinmeister Jim Courtovich is quoted as saying.

The Register has reason to believe that Courtovich’s statement, while painfully predictable, is misleading.

At least one merchant known to us experienced “a spate of credit-card fraud starting late last year,” at just the time when Bibliofind’s security breach began… Source

And why not to sell on Amazon besides helping them to hire more overseas idiots and bigots: You have to have a checking account to receive any payments from sales you make on Amazon. So, so much for millions of poor and disabled who have sold items on Amazon only to find out that their money is trapped in Amazon’s bank, racking up interest for Amazon, but not the seller.

UPDATE 2/6/2010 7:06 P.M.: AMAZON GIVES ME ANOTHER IDIOT TO WASTE MY TIME, AND AFTER SEEING THIS JOURNAL ENTRY!. I’ve decided to include replies for them here:

From: cust.service03@amazon.com

Received: 11:22 .AM.

“Hello,

I’ve reviewed our previous correspondence and your accounts.

I sympathize with your frustration. However, please understand that the information provided in our last message correctly represents our policy at this time.”

POLICY? HOW ABOUT A LOGICAL ANSWER NOT A CUT AND PASTE ANSWER?!

“You have 2 Amazon.com accounts with the same e-mail address and different passwords.”

ONCE AGAIN FOR THE 7TH TRILLIONTH TIME: I SAID I CHANGED MY EMAIL ON ONE ACCOUNT, THERE SHOULD NOT BE TWO ACCOUNTS IN THE FIRST PLACE! WHY DOESN’T YOUR STUPID SELF THINK: “I WONDER WHY HE HAS TWO ACCOUNTS, UH UH, DIDN’T HE TELL US 6,000,000 TIMES THAT HE MERELY CHANGED HIS LOG IN INFO?” SECOND YOU MORON I’M ONLY LOGGED INTO ONE ACCOUNT AT A TIME, NOT TWO, AND HOW YOU MASSIVE IDIOT IS THAT EXPLAIN HOW 100’S OF ITEMS ARE MISSING FROM MY PREVIOUS WISHLIST YOU IDIOT? HOW DOES THAT EXPLAIN HOW HUNDREDS, ABOUT ALL, ARE MISSING FROM MY SAVED FOR LATER LIST? AND ARE YOU SUCH A MASSIVE MORON THAT YOU THINK THAT THAT WAS THE ORIGINAL WISHLIST AND ORIGINAL ITEMS I HAD IN MY COURT? HOW STUPID ARE YOU? MORON HOW ABOUT THIS, CAN THIS THOUGHT OCCUR IN YOUR PEA BRAIN: MAYBE HE JUST MADE THAT WISHLIST SINCE HE SAID HIS OTHERS WERE DELETED, MAYBE THOSE ITEMS HE PUT IN HIS CART ARE RECENT. EVEN IF THOSE WERE LEFT OVER ITEMS YOU IDIOT, HOW THE HELL IS ABOUT 5 ITEMS = TO HUNDREDS?

“I’ve checked your shopping cart and confirm that all the items are available on your cart.”

FOR THE FIVE TRILLIONTH TIME: 5 ITEMS DO NOT = HUNDREDS OF MISSING ITEMS, CAN YOU COMPREHEND THAT 5 DOES NOT EQUAL 100 OR MORE? THOSE ARE TWO DIFFERENT NUMBERS YOU IDIOT. AND WHICH CART ARE YOU REFERRING TO STUPID? I THOUGHT HAVING TWO ACCOUNTS MAGICALLY MADE LOGICAL THINKING IMPOSSIBLE, YET NOW YOU REFER TO ONE CART AS IF THAT’S THE ONLY ONE THAT MATTERS?

“All the other information including orders history and wish-list is available on your account.”

IF THAT WAS THE CASE IDIOT WHY AM I WRITING YOU? SO JUST BECAUSE YOU SAID SO, MAKES YOU RIGHT? MORON HOW ABOUT GETTING A SOFTWARE SPECIALIST TO CHECK INTO WHAT I SAID INSTEAD OF ASSUMING? HOW ABOUT NOT BEING A NARCISSIST AND ASSUMING THAT YOU’RE RIGHT JUST CUZ UR STUPID SELF FEELS SO? IF A CUSTOMER COMES TO YOU AND REPORTS TO YOU THAT SOMETHING THEY BOUGHT FROM YOU IS DEFECTIVE, IS THE PROPER RESPONSE: “IT’S NOT DEFECTIVE YOU JUST DON’T KNOW HOW TO USE IT, CUZ THAT’S WHAT PERSONALLY FEEL”, OR TO CHECK THE SOFTWARE YOU IDIOT? DUH? WHY DO YOU LACK COMMON SENSE STUPID? WHY ARE YOU WASTING MY TIME IF YOU DON’T HAVE COMMON SENSE?

“If you’re signed into one account, you won’t be able to do anything in the other account–“

WHO SAID THAT I DIDN’T HAVE COMMON SENSE? THAT’S YOU! NOT ME! I NEVER SAID MORON THAT I WAS CONFUSED ABOUT WHICH ACCOUNT I WAS IN, AND ONCE AGAIN FOR THE 5,000,000,000 TIME: NEITHER ACCOUNT HAS THE ORIGINAL HUNDREDS OF ITEMS IN IT.

“including viewing orders history, wish-list, and shopping cart items.”

JUST BECAUSE YOU DON’T SEE THE ITEMS I’M TALKING ABOUT OR THE ORDER HISTORY DOESN’T MEAN I NEVER MADE THE ORDERS YOU IDIOT. HERE’S A CLUE STUPID: IF I TOLD YOU I HAD REVIEWS, THEN SHOULDN’T IT OCCUR TO YOU TO SEE IF YOUR SYSTEM SAYS I PURCHASED ANY, AND THEN TO GO SEE IF THEY ARE IN MY HISTORY? ON TOP OF THAT IDIOT, I SAID I CANNOT EDIT MY OWN REVIEWS, THAT MEANS MASSIVE MORON, WITH EITHER ACCOUNT.

SO YOU SEE, I HOPE YOU CAN FINALLY SEE IDIOT, YOU ARE THE MORON, YOU ARE THE ONE WHO LACKS COMMON SENSE, YOU ARE THE SEVERE IDIOT, NOT ME LIKE YOU ARE PRETENDING. AND BY THE WAY, I CONSIDER THIS REPEATED HINDRANCE, THIS REPEATED ACTING LIKE I DON’T KNOW HOW TO PUT FOOD IN MY MOUTH, HARASSMENT, ONGOING HARASSMENT.

“If you can’t remember the password for this account, we can reset it for you.”

IF YOU JUST TOLD ME I CAN’T SEE ANYTHING, THAT I’M MAGICALLY BLIND BECAUSE I’M LOGGED INTO ONE ACCOUNT OR THE OTHER, THAN WHY ARE YOU NOW IMPLYING THE PROBLEM MIGHT BE I CAN’T GET INTO EITHER ACCOUNT? CLEARLY YOU MORON I’VE BEEN INTO BOTH ACCOUNTS IF YOU TOLD ME I HAVE AN ORDER HISTORY FOR BOTH, AND IT’S RECENT ISN’T IT STUPID? SO WHY NOW MORON ARE YOU TELLING ME IN CONTRADICTION TO THAT, THAT IT’S BECAUSE I’VE NOW FORGOTTEN THE PASSWORD

“Just go to our Help pages and click the “Contact Us” button on the right side of any page; then choose the “Phone” tab””

CAN YOU STOP WASTING MY TIME WITH USELESS INFORMATION AND INSTEAD DO WHAT I SAID:

    CONTACT YOUR SOFTWARE SUPPORT?

I DON’T WANT TO CONTINUE TO BE CONTACTED BY THE RETARDED SHRUG OFF PATROL, YOU ARE TOO STUPID TO UNDERSTAND THINGS LIKE FIVE NOT BEING EQUAL TO ONE HUNDRED. SINCE YOU ARE INCOMPETENT WHEN IT COMES TO BEING ABLE TO DISTINGUISH BETWEEN SMALL AND LARGE NUMBERS, CAN YOU CONTACT YOUR PROGRAMMERS ALREADY, OR DID AMAZON FIRE THEM? THEY SHOULD HAVE FIRED YOU.

CONCLUSION: STOP CONTRADICTING WHAT I SAID JUST BECAUSE YOU PERSONALLY FEEL I’M WRONG.STOP THINKING WITH YOUR HEART AND USE YOUR MIND, USE YOUR BRAIN: GO GET SOMEONE MORE INTELLIGENT THEN YOU TO LOOK INTO WHAT I’VE SAID SINCE YOU ARE CLEARLY TO STUPID TO HELP ME DUE NO DOUBT TO YOUR GARBAGE UPBRINGING.

FURTHER: WHY DID YOU SAY “POLICY” SINGULAR, WHEN I RECEIVED TWO DIFFERENT EMAILS FROM YOU WITH DIFFERENT ANSWERS AS YOU SUPPOSEDLY READ IN THIS JOURNAL ENTRY? THE EMAILS ARE NOT MATCHING, SO WHAT DO YOU MEAN “POLICY” SINGULAR? YOU GAVE ME CONTRADICTORY RANTS YOU JERK, EVEN THIS REPLY HERE IS CONTRADICTORY. PERHAPS YOU SHOULD TAKE THE HINT AND BECOME A CHRISTIAN NOW AS IT IS CLEAR THAT YOUR ABILITY TO UNDERSTAND CERTAIN BASIC THINGS THAT EVEN KIDS CAN UNDERSTAND DOESN’T EXIST.

HARASSING ME OR NOT: YOU’RE AN IDIOT AND TALKING TO YOU AND THE REST OF YOUR COWORKERS IS LIKE TALKING TO IDIOTIC MENTALLY DEFECTIVE PARROTS.

http://www.amazon.com/help

If you prefer not to call and want to write back, we’ll be happy to help you with your password, but we need to verify some account information first for security reasons:

1. The last 4 digits and expiration date of a credit card

2. An active billing address

3. The name of an item purchased

4. What you’d like to use as your new password–I can’t see your current password, as it’s encrypted.

For tips on choosing a strong password, see our Help pages:

http://www.amazon.com/gp/help/customer/display.html?nodeId=468538&#pass

Please visit the following link to provide the information we

requested:

http://www.amazon.com/rsvp-mi?c=%5BHidden%5D

We look forward to hearing from you.

Did I solve your problem?

If yes, please click here:

http://www.amazon.com/rsvp-y?c=%5BHIDDEN%5D

If no, please click here:

http://www.amazon.com/rsvp-n?c=%5BHIDDEN%5D

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Naushad N

Amazon.com

We’re Building Earth’s Most Customer-Centric Company

http://www.amazon.com/your-account

AND BY THE WAY IDIOT: HOW DOES THIS ALSO EXPLAIN WHY YOUR DROP DOWN “CHOOSE A SUBJECT” FIELD IN YOUR “CONTACT US BY EMAIL” SECTION WOULDN’T DROP DOWN? CAN YOU ALLOW HALF A HINT TO GET THROUGH THOSE THICK STUBBORN SKULLS OF YOURS ALREADY? WHAT’S WRONG DID YOUR DADDY CEO DIE AND NOW YOU DON’T KNOW WHAT TO DO? MAYBE YOU SHOULD REPORT HIS DEATH AND TELL EVERYONE YOU’RE MISSING A CEO.

Update 4:22 A.M.

It turns out that Amazon’s staff apparently MENTALLY ILL, as they refuse to look in to the possibility of a software error or hypothesize that their customer might actually be right, and that three items in my saved for later section does not = three hundred+ missing items. I also brought up an order number which is not in any of my records (because they were deleted as I repeatedly told them) and instead of acknowledging that, or trying to answer any of my other points, he just COPIED a previous reply, here it is, see if you can spot much of a difference (I included some source info this time so no one can claim I’m making this up):

Received on 2/7/2010 12:38 A.M.

From source: “Received: from mm-notify-out-1101.amazon.com (mm-notify-out-1101.amazon.com [207.171.164.35])”

Thank you for writing back to us at Amazon.com.

I’ve reviewed our previous correspondence and your account.

I sympathize with your frustration. However, please understand that the information provided in our last message correctly represents our policy at this time.

As my colleague previously mentioned, you have TWO Amazon.com accounts with the same e-mail addresses and different passwords.

If you’re signed into one account, you won’t be able to do anything in the other account–including

1. viewing or changing orders

2. accessing any gift card funds

3. finding Wishlists, etc.

If you can’t remember the password for your other account, we can reset it for you. Just go to our Help pages and click the “Contact Us” button on the right side of any page; then choose the “Phone” tab:

http://www.amazon.com/help

Alternatively, please write back to us with this information so we can reset the password for you:

1. The last four digits and expiration date of a credit card on your account.

2. A billing address on your account.

3. An item from a recent order that was placed on the account you want to access (so we can identify the right account).

4. What you would like your new password to be (we can’t see your current password and you have to select one you don’t currently use on Amazon).

For tips on choosing a password, see our Help pages here:

http://www.amazon.com/gp/help/customer/display.html?nodeId=%5BHidden%5D

Please visit the following link to provide the information we

requested:

http://www.amazon.com/rsvp-mi?c=%5BHidden%5D

I understand you’re upset, and I regret that we haven’t been able to address your concerns to your satisfaction. We can’t offer any additional insight or action.

We’ve appreciated your business and hope to have the opportunity to serve you again in the future.

It is our absolute commitment to provide you the best possible customer service. Should you need any further assistance with this issue, please click the link below to tell us when and where to get in touch with you, and a dedicated customer service representative will contact you by phone to provide resolution.

http://www.amazon.com/rsvp-n?c=%5BHidden%5D <— (Notice this link does not have a "If you are dissatisfied…" header, but is blank?)

If your query is resolved to your satisfaction, please click here:

http://www.amazon.com/rsvp-y?c=;Hidden%5D

Best regards,

Mahender.P

Amazon.com

We’re Building Earth’s Most Customer-Centric Company

So their solution to all the missing information and a deleted store, to reviews not being able to be accessed from either account, is an over-complicated: “Oh ur in the wrong account u newbie.”

And to seal the nail in this coffin of stupid arguments, THIS, is one of what I think were three emails telling me that I (merely) switched emails and passwords):

Received on 2/4/2010 9:55 P.M.

Source: Received: from mm-notify-out-2103.amazon.com (mm-notify-out-2103.amazon.com [207.171.164.47])

by mx.google.com with ESMTP id 27si7487106iwn.1.2010.02.04.21.55.46;

Thu, 04 Feb 2010 21:55:46 -0800 (PST)

Thanks for visiting Amazon.com! Per your request:

The e-mail address associated with your account has been changed. The old address was [HIDDEN] The new address is [HIDDEN].

You have successfully changed your password.

Visit Your Account at Amazon.com to view your orders, make changes to any order that hasn’t yet entered the shipping process, update your subscriptions, and much more.

Should you need to contact us for any reason, please know that we can give out order information only to the name and e-mail address associated with your account.

Thanks again for shopping with us.

And now I have to virtually blank accounts, and am told it’s all my fault, using copy and pastes, which are so stupid it’s like being jabbed in the stomach repeatedly with a knife.

So this is “building Earth’s most customer-centric company”? Sickening.

Update 12:22

Apparently Amazon’s fundamentalist Christian-hating CEO feel’s that his company is too poor to afford tech support. Is the iPAD hurting them that bad?

This is far from the first time I’ve had sick experiences dealing with Amazon’s employees: three or four years ago I learned that they were staffed with anti-fundamentalist Christian bigots who have spent their time harassing me over my religion, deleting my posts for arbitrary reasons and reviews and last year, banning me from making any comments after I refuted one of their anti-Christian stalkers repeatedly, who was following me around on whatever review I made, and rating them all down, and in addition to that, using what seemed to be over a hundred accounts to rate down my reviews and comments, burying them. Despite me pointing this out to amazon over and over they did nothing to him, and yet like I said, banned me instead. And the “straw” that broke their back was not a comment with me saying “idiot” or “moron” or anything harsh like some of you might think, but a comment on the stalker’s review in which he was praising a global warming propaganda book and saying as a fact that in hundreds of years the world would be flooded, and I pointed out that he was being a hypocrite for making fun of the Bible (for example for saying a worldwide flood occurred and it’s prophecies) while trusting in prophets and playing one himself, and ironically predicting their own worldwide flood and, sound familiar?: death by fire, so to speak. And for that a moderator said my posts were hateful and deleted dozens, a countless amount of comments I made, let alone a good deal of them already being buried by the stalker (there was more than one stalker, but only one was so severe that he spent hours harassing me with fake accounts: Carl Flygare).

One of their employees, apparently not able to tolerate my angry responses (over his repeated stupidity, over my complaints about, big surprise: their cart not working correctly), deliberately blanked my cart (but not the hundreds of saved items thank God), but the items in my cart. So rather than helping me solve a problem, he or she took advantage of me giving them permission to access to my account and vandalized it. They clearly have very rotten people working for them, including pet stalkers.

And why not to sell on Amazon besides helping them to hire more overseas idiots and bigots: You have to have a checking account to receive any payments from sales you make on Amazon. So, so much for millions of poor and disabled who have sold items on Amazon only to find out that their money is trapped in Amazon’s bank, racking up interest for Amazon, but not the seller.

Here’s a major mess-up by Amazon last year: Amazon calls mistake ’embarrassing and ham-fisted’

Here’s another from 9 years back (apparently haven’t learned their lesson in 10 years):

Amazon, despite denials, was warned about hack

By Thomas C Greene in Washington DC

Posted in Security, 7th March 2001 08:56 GMT

Exclusive A humiliating hack which resulted in four months of continuous credit-card data vulnerability for Amazon subsidiary Bibliofind, originally broken by the Wall Street Journal Tuesday, appears to involve fraud on more than one level.

Intruders downloaded the company’s customer records, including their credit card details, names and addresses, over a four-month period during which Bibliofind claims, incredibly, that it remained ignorant of any wrongdoing.

“We have no information at this time to suggest that customers’ credit cards have been misused,” company spinmeister Jim Courtovich is quoted as saying.

The Register has reason to believe that Courtovich’s statement, while painfully predictable, is misleading.

At least one merchant known to us experienced “a spate of credit-card fraud starting late last year,” at just the time when Bibliofind’s security breach began… Source

They clearly have very rotten people working for them, including pet stalkers.So how can people be this stupid? What a seriously disgusting company, as bad as Best Buy, Barnes and Noble and Ridethis.com, a bicycle company which I learned uses hidden restocking fees to scam you if you return an item, and whose atheist manager pretends he’s going to help you by pretending he can’t tell if you really want a refund or not by asking you, “I can’t tell if you’re joking or not” (but with a name like “ride this” I should have known not to buy anything from them right?) I’m going to make every effort to stop using Amazon if they don’t fix this right away or make up for this insulting waste of time.

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  1. Patricia Riley
    February 25, 2010 at 6:02 PM

    please close account number 1

    • February 25, 2010 at 6:11 PM

      ok

    • February 25, 2010 at 7:16 PM

      there is no close account button

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